Troubleshoot course not loading after image upload?

dcolzani
dcolzani Community Member Posts: 3 ☆ Roadie ☆
Hello, after uploading images, my course does not load on my work laptop which is behind a VPN. It does however load from my personal machine if I log in to my account. I've tried connecting off the VPN and the course still does not load.

Anyone had a similar issue?

Answers

  • CarlJFink
    CarlJFink Community Member, Lectora® Accessibility Group (LAUG) Member, eLearning Brothers® Partner Posts: 67 ☆ Superstar ☆
    I've had similar issues. Try a different browser (say, switch from Edge to Chrome or vice-versa) and see if it loads. If so, clear your cookies and cache and it'll probably work again.
  • hvaughan-2540
    hvaughan-2540 Community Member Posts: 155 ✶ Headliner ✶
    Not quite the same but I've had occurrences of uploading new 360 background images, replacing existing ones (same filename and file format) and it goes black. I switch to preview mode or jump to a different scene and jump back again and its fine.

    Rather than publishing as CenarioVR Live do you have access to a LMS and upload as a SCORM?
  • dcolzani
    dcolzani Community Member Posts: 3 ☆ Roadie ☆

    Not quite the same but I've had occurrences of uploading new 360 background images, replacing existing ones (same filename and file format) and it goes black. I switch to preview mode or jump to a different scene and jump back again and its fine.

    Rather than publishing as CenarioVR Live do you have access to a LMS and upload as a SCORM?

    I have not published the course yet. This is to preview the course that isn't loading for me.
  • johnb
    johnb Community Member, Administrator, Rockstar Manager Posts: 111 eLearning ROCKSTAR Admin Team
    Is it possible your work machine whitelists only specific URLs, so it can't load content unless the URL is specifically listed n your firewall?
  • dcolzani
    dcolzani Community Member Posts: 3 ☆ Roadie ☆
    johnb said:

    Is it possible your work machine whitelists only specific URLs, so it can't load content unless the URL is specifically listed n your firewall?

    maybe, is there a list of cenariovr URLs that need to be whitelisted? thanks
  • johnb
    johnb Community Member, Administrator, Rockstar Manager Posts: 111 eLearning ROCKSTAR Admin Team
    It should just be *.cenariovr.com, there are several subdomains that get used from the primary.