Display closed-captioning is on by default in preferences, but doesn't stay on.

crenzullo-7852

Hello,

I'd like closed captions to display automatically on every page that has an audio or video file. However, they only stay on for the first and/or second page in the title.

- I'm using Lectora 21.
- I have "Display audio/video closed captions by default" checked in the preferences.
- I have viewed the project on Chrome, FireFox, and Edge, and all produced the same results.

Your assistance is much appreciated.

Thank you,
Cat

tasiala

@crenzullo-7852 I made a short project with 5 pages, all of which had CC. I am not seeing this issue. Would it be possible to get a copy of your course?

crenzullo-7852

Sure. I'm at the look n feel stage, but I was seeing the captions disappear when arriving to the scenario page, and others... https://lectora.pdp.albany.edu/DC06/documentation/look-n-feel/

tasiala

@crenzullo-7852 thanks for link, I can see some of the pages not showing the CC. Can I get a zip of the actual project though, so that I can try to step through and see if was have bug in this area?

crenzullo-7852

Sure thing... please try this link: https://lectora.pdp.albany.edu/DC06/documentation/copy-for-elearn-bros/documentation.zip

thank you!

beeps

Copied the page content to a new page - old page doesn't work as expected but the new page does. Looks like the page spazzed and didn't want to run the Js?

Cat - P and I call this the "why the hell did that fix it?" method. It's the Hail Mary of troubleshooting.

beeps

I lied. Once I deleted out the original page the new page doesn't work.

tasiala

@crenzullo-7852 I get file or directory not found

crenzullo-7852

I get that error too, but then I see the zip downloaded to my Downloads folder. Does that happen for you too?

tasiala

No, nothing is downloaded for me, I get this message and no file:
404 - File or directory not found.
The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.

crenzullo-7852

Okay. That's okay... @Beeps figured it out. She put a run delay of .01 second on the JS to tell Lectora to keep them on by default. Thanks for your efforts!