Media Loading Issues - Consistency across devices

hvaughan-2540
Community Member Posts: 169 ☆ Superstar ☆
Does anyone else use the same scenarios on different devices? Do you have problems with media not loading or playing?
I've got a relatively simple scenario, all works on tablets and PCs but when loaded on a VR headset none of the jpg images appeared. I repackaged, redownloaded and extracted and then it was fine, I had to do this 10 times, once for each headset!
A different scenario, all works fine until I enter a scene with two small mp4 videos. On a VR headset it hangs with the spinning blue loading indicator. Works fine on the PC, works on tablets except the videos don't actually play but at least they loaded.
I've got a relatively simple scenario, all works on tablets and PCs but when loaded on a VR headset none of the jpg images appeared. I repackaged, redownloaded and extracted and then it was fine, I had to do this 10 times, once for each headset!
A different scenario, all works fine until I enter a scene with two small mp4 videos. On a VR headset it hangs with the spinning blue loading indicator. Works fine on the PC, works on tablets except the videos don't actually play but at least they loaded.
Comments
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CarlJFink Community Member, Lectora® Accessibility Group (LAUG) Member, eLearning Brothers® Partner Posts: 116 ♦ Idol ♦
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We use Pico G2 headsets. I resized the videos so they were smaller in dimensions and file size, it made no difference. I then copied them into a brand new CVR and they worked but oddly the two arrow icon buttons I'd added to toggle the show/hide didn't pick up, poor quality '?' graphics appeared instead.
So I know the videos do work in CVR, just not in the scene I need them to work in. The scene is very simple with hardly any objects in. -
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CarlJFink Community Member, Lectora® Accessibility Group (LAUG) Member, eLearning Brothers® Partner Posts: 116 ♦ Idol ♦
Have you upvoted my enhancement request one forum over? The one for real versioning in CVR?hvaughan-2540 said:That's the reply I got back from elearning brothers support. It puts an element of distrust in the product. I don't want to build a really detailed scene only to find it doesn't work in VR and then have start again building and testing bit by bit.
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The G24K is generally a good headset, we use it quite often.
If you are still having issues with that headset loading some content, can you send an export of the scenario to [email protected]?
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