trying to import .glb asset, forever "processing"

hennesseyt
hennesseyt Community Member, Lectora® Accessibility Group (LAUG) Member, eLearning Brothers® Partner Posts: 2 ☆ Roadie ☆
I have tried to import a .glb asset multiple times - it stays processing forever if I select "replace existing" and if I select "Use existing" then something appears, but it's an object with no attributes and doesn't seem to be anything. If I select it, it pops up the message "Processing" again, forever. This has been happening since I first tried last night. I can't seem to find an "uploads" library, so I can't even see the status of the item. The .glb file is 11.2 MB.

Why can't I view my asset in the scene and will it ever stop processing?

Best Answer

  • johnb
    johnb Community Member, Administrator, Rockstar Manager Posts: 73 eLearning ROCKSTAR Admin Team
    edited October 13, 2021 Accepted Answer
    3D Models can have a variety of "artifacts" that make them difficult or impossible to open on the Web, including extra cameras in the model, lighting/transparency effects, etc. I received your file via email that was having the issue.

    I opened the file in Paint3D which comes free with Windows 10, and then just saved it again. I didn't manipulate or make any changes to the model. Paint 3D generally is able to clean up things in 3D Models that would be issues. The file now loads properly in CenarioVR.

Answers

  • carlfink
    carlfink Community Member Posts: 961 ✭ Legend ✭
    I've had the "invisible asset" issue before. In my case, it was apparently caused by my GLB file being too complex. I opened it in Blender and drastically simplified it, and then it worked.

    I say "apparently". It's possible that it wasn't complexity per se, but some other characteristic I changed by accident, say using a type of Bezier curve that ELB's backend code can't interpret. As far as I know, they never did identify the actual problem.
  • hennesseyt
    hennesseyt Community Member, Lectora® Accessibility Group (LAUG) Member, eLearning Brothers® Partner Posts: 2 ☆ Roadie ☆
    Thank you John!! Much appreciated!