trying to import .glb asset, forever "processing"

hennesseyt

I have tried to import a .glb asset multiple times - it stays processing forever if I select "replace existing" and if I select "Use existing" then something appears, but it's an object with no attributes and doesn't seem to be anything. If I select it, it pops up the message "Processing" again, forever. This has been happening since I first tried last night. I can't seem to find an "uploads" library, so I can't even see the status of the item. The .glb file is 11.2 MB.

Why can't I view my asset in the scene and will it ever stop processing?

johnb

3D Models can have a variety of "artifacts" that make them difficult or impossible to open on the Web, including extra cameras in the model, lighting/transparency effects, etc. I received your file via email that was having the issue.

I opened the file in Paint3D which comes free with Windows 10, and then just saved it again. I didn't manipulate or make any changes to the model. Paint 3D generally is able to clean up things in 3D Models that would be issues. The file now loads properly in CenarioVR.

carlfink

I've had the "invisible asset" issue before. In my case, it was apparently caused by my GLB file being too complex. I opened it in Blender and drastically simplified it, and then it worked.

I say "apparently". It's possible that it wasn't complexity per se, but some other characteristic I changed by accident, say using a type of Bezier curve that ELB's backend code can't interpret. As far as I know, they never did identify the actual problem.

hennesseyt

Thank you John!! Much appreciated!

melodicpassenger

carlfink said:

I've had the "invisible asset" issue before. In my case, it was apparently caused by my GLB file being too complex. I opened it in Blender and drastically simplified it, and then it worked.

I say "apparently". It's possible that it wasn't complexity per se, but some other characteristic I changed by accident, say using a type of Bezier curve that ELB's backend code can't interpret. As far as I know, they never did identify the actual problem.

Any tips on how to simplify models in blender? Thanks.

CarlJFink

melodicpassenger said:

Any tips on how to simplify models in blender? Thanks.

Before doing anything manual, I suggest you try John's tip on just opening in Paint3D and then saving. Way easier and zero effort.

I don't even remember what I did specifically any more, to be honest. I am very far from a Blender expert. I think I used a built-in Blender function to remove some points, but I'd have to open the program and fiddle around. It's something I only use every year or so, so I never really get proficient.

CarlJFink

CarlJFink said:

Way easier and zero effort.

Wow, is that redundant!

Thinking about it, I remember now that the original object was composed of multiple smaller objects grouped together. In Blender, I ungrouped everything, then used one of Blender's built-in functions to combine all the components into a single object.

I absolutely don't remember the details. Like I wrote above, I'm not actually any good at Blender.

melodicpassenger

CarlJFink said:

CarlJFink said:

Way easier and zero effort.

Wow, is that redundant!

Thinking about it, I remember now that the original object was composed of multiple smaller objects grouped together. In Blender, I ungrouped everything, then used one of Blender's built-in functions to combine all the components into a single object.

I absolutely don't remember the details. Like I wrote above, I'm not actually any good at Blender.

Thanks, trying the Paint3D trick almost worked. I can see my 3D character in CenarioVR but it takes around 30 seconds to load in after entering the scene. The model file size is around 60MB so probably too big.

johnb

Yes, 60MB of anything will take a while to load!