Issue with content registering in Rockstar portal

rrat
rrat Community Member, Lectora® Accessibility Group (LAUG) Member Posts: 8 ☆ Roadie ☆
Can someone help?

We loaded four new sessions to a course in Knowledgelink/Rockstar Learning today. We are having issues with the portal recognizing and registering the content when someone completes it.

Also

• When selecting exit, the page does not advance when the session ends. We have to click the next module.
• In one session the page will not load after viewing a few slides. We have a quiz in this session and cannot test the quiz i because the remaining content does not load.
• The portal is not registering user activity. It still reports incomplete even though the course and session were completed.

Has anyone had this problem and can offer solutions?

Rose

Best Answer

  • Kristen_Nauss
    Kristen_Nauss Community Member, Administrator, Moderator, Rockstar Manager, Lectora® Accessibility Group (LAUG) Member, eLearning Brothers® Partner Posts: 20 eLearning ROCKSTAR Admin Team
    Accepted Answer
    Problem has been sent to support and resolved.