Which task causes this?

andrew-robertson
andrew-robertson Community Member Posts: 321 ♦ Idol ♦
in Lectora Desktop
What process or application do I need to look for to force close or end task when this happens? In the past I was able to close the application and restart it without an issue but now I find myself having to reboot the computer to get it back to working.



Lectora Version 19.0.4
Andrew R.
Developing content since 2010 using a mixed bag of tools.
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  • carlfink
    carlfink Community Member Posts: 1,099 ✭ Legend ✭
    Answer ✓
    I've never seen that from Lectora, personally. I'd personally open the Task Manager and sort by CPU usage, and maybe manipulate the window in some way to make its task jump up in the list and be more visible.
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  • andrew-robertson
    andrew-robertson Community Member Posts: 321 ♦ Idol ♦
    edited September 3, 2021 Answer ✓
    Upon reinstall process, I got two errors.... One being the one below. Once I killed that file everything comes back. So I guess the trivserver.exeis the kicker.


    Andrew R.
    Developing content since 2010 using a mixed bag of tools.
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  • tasiala
    tasiala Moderator Posts: 49 eLearning ROCKSTAR Stage Manager
    Answer ✓
    When Lectora shuts down, CefSubProcess and Trivserver are supposed to shut down also, but I've had them stay up before. Killing them in the task manager is the right approach
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Answers

  • andrew-robertson
    andrew-robertson Community Member Posts: 321 ♦ Idol ♦
    edited September 3, 2021
    Hmm. I did a quick sort and noticed an increase in the process called CefSubProcess.exe whenever I tried to do a test. Otehr then that, nothing really sticks out. I am beginning to wonder if it is due to the recent Win11 20H2 upgrade that our IT Dept. did over the past few weeks.

    Do the eLearningBrothers employee Rockstars know if I need them to release my SN in advance of reinstalling my application on the same PC?

    Edit: Thx to @carlfink making me actually do some thinking.
    Andrew R.
    Developing content since 2010 using a mixed bag of tools.
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  • carlfink
    carlfink Community Member Posts: 1,099 ✭ Legend ✭
    You upgraded to a leaked pre-beta version of Windows 11?
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  • andrew-robertson
    andrew-robertson Community Member Posts: 321 ♦ Idol ♦
    edited September 3, 2021
    Ha - I dunno anymore. Our comms department keep "hyping stuff up" and saying we're getting a new Windows, so I only assumed it was Win11.

    I don't use Windows on my personal devices, so now that you had me intrigued .... I am Win10 v.20H2....
    Andrew R.
    Developing content since 2010 using a mixed bag of tools.
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  • carlfink
    carlfink Community Member Posts: 1,099 ✭ Legend ✭
    andrew-robertson said:


    I don't use Windows on my personal devices, so now that you had me intrigued ...

    Me neither, as it happens.
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