Item was not found

JZoller
JZoller Community Member, Lectora® Accessibility Group (LAUG) Member, eLearning Brothers® Partner Posts: 4 ☆ Roadie ☆
I would like to change the title, thumbnail and description of a Scenario but when I click the save button I get the message "Item was not found"?

Answers

  • johnb
    johnb Community Member, Administrator, Rockstar Manager Posts: 71 eLearning ROCKSTAR Admin Team
    Are you having any other issues with that scenario? Have you tried changing just one thing, like the description, to see if that saves?
  • JZoller
    JZoller Community Member, Lectora® Accessibility Group (LAUG) Member, eLearning Brothers® Partner Posts: 4 ☆ Roadie ☆
    @johnb I have tried changing just the title, or just the description, but each time I get the error message "item was not found". I am able to publish it without a problem both live and html, but can't change the settings unfortunately.
  • johnb
    johnb Community Member, Administrator, Rockstar Manager Posts: 71 eLearning ROCKSTAR Admin Team
    Could you try to "Export" the scenario from the dashboard, and then Import it again, and see if that enables you to change the settings?
  • JZoller
    JZoller Community Member, Lectora® Accessibility Group (LAUG) Member, eLearning Brothers® Partner Posts: 4 ☆ Roadie ☆
    I tried to export and then import twice, but get the message "import failed". I was able to make a copy but still get the message "item not found" when attempting to change the settings of the copy.
  • carlfink
    carlfink Community Member Posts: 947 ♦ Idol ♦
    John, maybe it's time for a "scenario validator" application for CVR? Something like this?
  • johnb
    johnb Community Member, Administrator, Rockstar Manager Posts: 71 eLearning ROCKSTAR Admin Team
    Could you send the exported file to [email protected]? We'll take a look