German characters not appearing correctly in test results

v01d
v01d Community Member, Lectora® Accessibility Group (LAUG) Member, eLearning Brothers® Partner Posts: 6 ☆ Roadie ☆
in Lectora Desktop
Hi Everyone,

I'm working on a German-language course and am experiencing problems with my Test Results page.

All special German characters (ü, ä, ö, etc.) are appearing simply as "?".

Has anyone else encountered this issue, or devised a fix?

Best Answer

  • v01d
    v01d Community Member, Lectora® Accessibility Group (LAUG) Member, eLearning Brothers® Partner Posts: 6 ☆ Roadie ☆
    Accepted Answer
    @carlfink All fonts are set to the default Arial - it turns out that the issue was arising from importing the German text from the test Excel template. Re-adding these characters manually has resolved the issue!

Answers

  • carlfink
    carlfink Community Member Posts: 817 ☆ Superstar ☆
    Sounds as if you're using a non-web-safe font (or Lectora is). Can you change to a known good font, e. g. Arial?
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