Failure to load image on Windows Chrome

carlfink
carlfink Community Member Posts: 1,099 ✭ Legend ✭
One of my testers got the attached image when loading a scenario. The scene uses video (not a still). Any idea what causes this and how to prevent it?

Comments

  • t_johnb
    t_johnb [email protected] Community Member Posts: 294 ☆ Roadie ☆
    Looks like he may be getting a video driver error there.

    Best bet may be to try turning off  hardware acceleration in chrome (Settings - Advanced - turn off "Use hardware acceleration when available") This will use Windows to render rather than a video driver
  • carlfink
    carlfink Community Member Posts: 1,099 ✭ Legend ✭
    I'm not sure we can direct all our thousands of users to change Chrome settings. OTOH, Chrome is managed in my organization, so maybe I can get IT to push the change out, if necessary. Thanks, John.