CourseMill User/Instructor Support

clammers Community Member Posts: 133 ♪ Opening Act ♪
Are there any suggestions/recommendations for providing real-time support to CourseMill users?


I have some familiarity with the Instant Message feature; however, the problem I run into is that a user can IM any instructor with no guarantee he/she will respond. So, if I need assistance and Instructors A, B, and C are logged in, the student may message Instructor A even if he/she is away from their desk.


Is there any way to allow a user to send a message to a single 'Instructor' and have whomever is available pick it up?