Deactivating license

mallow76
mallow76 Community Member Posts: 123
Hi,

Is there a way to deactivate a license? Can't see how in the app.

Does uninstalling deactivate the license and then allow for it to be installed on a new machine?

Thanks,
Stuart

Comments

  • mallow76
    mallow76 Community Member Posts: 123
    For info....I uninstalled and it freed up the license.
  • cainam
    cainam Community Member Posts: 289 ☆ Superstar ☆
    yup - that's all it takes!
    - Adam Cain
  • jeckhart6008
    jeckhart6008 Community Member Posts: 9
    If you need to re-install Lectora or move Lectora to another computer you must first uninstall it from the current computer. Use Add/Remove Programs within the Windows Control Panel, while connected to the Internet.  This will ensure that the software releases the license for future installation.

    Please be sure to copy the license key by writing it down or taking a photo of it. When you install Lectora on your next system, ensure you are connected to the internet during installation, then enter that same license key and it will be validated during the install process.
  • jasonadal
    jasonadal Community Member Posts: 439 ♪ Opening Act ♪
    Just to double check, given the way IT works sometimes. It HAS to be uninstalled first and can't just be "imaged" over, where IT just takes the laptop and pushes a standard setup, correct?
  • tea
    tea Community Member Posts: 128
    @JasonADal I've never tried to image over an install, I'd recommend uninstalling to free up the license number, then installing and registering the key on the new PC
  • carlfink
    carlfink Community Member Posts: 842 ☆ Superstar ☆
    When a system in my department crashed, we were able to recycle that Lectora license by calling Trivantis support. They can manually mark it as available. (Obviously, I have no idea how they do it from their end.)
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