Lectora 18 Crashing

cclark1204
Community Member Posts: 16
I recently installed Lectora 18 on my work machine, and it was working fine until 2-3 weeks ago. I closed out of it like normal, then the next morning when I attempted to open it again, it opened briefly and crashed immediately afterwards. I tried a few more times, restarting my computer each time, with no luck.
I submitted a support ticket, and was advised to download the service pack, which I did. If I shut down or close out of Lectora, I am not able to reopen it, and must reinstall the program in order to use the program. I have emailed Trivantis at least twice to advise of the issue, and have received no response.
Has anyone encountered this issue? If so, was it a problem with Lectora or something having to do with your machine?
I submitted a support ticket, and was advised to download the service pack, which I did. If I shut down or close out of Lectora, I am not able to reopen it, and must reinstall the program in order to use the program. I have emailed Trivantis at least twice to advise of the issue, and have received no response.
Has anyone encountered this issue? If so, was it a problem with Lectora or something having to do with your machine?
Comments
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If you start Lectora from the command line (instructions below) does it emit any error message when it crashes?
- Press the Win key + r to get the Run dialog box.
- Type "cmd" and press Enter.
- In the Command window, type (or copy from this window and paste)
cd "C:\Program Files (x86)\Trivantis\Lectora Publisher 17"
- Type lectora.exe and press Enter.
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