Web window refused to connect

jmohr4076
Community Member Posts: 32 ☆ Roadie ☆
Hello Lectora community!
I'm in need of help. We are trying to get a web window to show within a course, so that employees can complete hands-on training within the course file - rather than exiting the course to visit another website. I can't get any web address to work. It just pops up with an error message saying the web address failed to connect. I even tried using something generic like Google.
The steps I am using are: Insert, Web Window, choose Web Address, type: https://elwoodtest.erecruitcloud.com/ into the URl box - select Preview and it appears to be working. But when I hit OK and try previewing it nothing happens. I tried publishing the course to our LMS (CourseMill) and it's just a white screen with the error message that the web address failed to connect. Is there something else I should be doing? I tried updating to the latest version of Lectora this morning and that did not do the trick.
I'm in need of help. We are trying to get a web window to show within a course, so that employees can complete hands-on training within the course file - rather than exiting the course to visit another website. I can't get any web address to work. It just pops up with an error message saying the web address failed to connect. I even tried using something generic like Google.
The steps I am using are: Insert, Web Window, choose Web Address, type: https://elwoodtest.erecruitcloud.com/ into the URl box - select Preview and it appears to be working. But when I hit OK and try previewing it nothing happens. I tried publishing the course to our LMS (CourseMill) and it's just a white screen with the error message that the web address failed to connect. Is there something else I should be doing? I tried updating to the latest version of Lectora this morning and that did not do the trick.
Comments
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wheels Florida USACommunity Member, Administrator, Moderator, Rockstar Manager Posts: 665 eLearning ROCKSTAR Admin TeamThere are a couple of Response Headers coming from elwoodtest.erecruitcloud.com that are important (see attached image)
Referrer-Policy: strict-origin-when-cross-origin - this says if you have a https:// url specified in the web window that you need to also have the course or web page served from https:// as well. If you serve the course from http:// ... then the web window will not load.
X-Frame-Options: SAMEORIGIN - this says that any course or webpage has to be from https://elwoodtest.erecruitcloud.com in order for for it to load an iframe with the content from https://elwoodtest.erecruitcloud.com/
Basically if you want your course to be taken at https://mylms.com/mycourse1 then you need to have the administrator for the server that hosts https://elwoodtest.erecruitcloud.com set the X-Frame-Options in the server response headers to allow it to be in a frame on your lms' server.
https://developer.mozilla.org/en-US/docs/Web/HTTP/Headers/X-Frame-Options
Hope that help, it's a little confusing but it's pretty common to have these issues nowadays because of clickjacking security concerns.
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