Problems with Safari loading videos, loading pages

kimmarie Community Member Posts: 5
We are continuing to have problems with page loading and video loading in Safari (MacBook, iPads, iPhones).

The video problem - you get to a page and it won't load the video. If you leave the page and go back to it again, it will load on second visit to a page. We have done extensive troubleshooting and have been trying to get help from Trivantis for a month and a half with no luck yet. We had similar issues outside Lectora and once we turned "preload video" off, the videos would function correctly. However, we cannot figure out how to turn off preloading for videos in Lectora to try this.

The page-load issue - we will randomly get kicked out of lessons on various pages (not consistent). It happens in several programs - again, Safari specific. The error says, "This webpage was reloaded because a problem occurred." SOMETIMES it prompts you to go to the last visited page, and sometimes this function does not work and you have to start all over.

Any thoughts? Thanks!


  • heidi
    heidi Community Member Posts: 72 ♪ Opening Act ♪
    We are also experiencing problems on iPad Pro/Safari on our video pages. The navigation buttons (Back, Next) under the video are disappearing completely. If anyone has suggestions please let me know.  Thanks, Heidi
  • mnotermans5114
    mnotermans5114 Community Member Posts: 916 ☆ Roadie ☆
    Please do share a sample. Because somehow it might be in how you add/use your videos. Although we also do have issues on Safari, its not with videos. They show and load properly.

    Kind regards,

  • heidi
    heidi Community Member Posts: 72 ♪ Opening Act ♪
    Hi Math, thank you for responding. Do you have an iPad Pro? I can invite you to see the course if you do, otherwise you won't be able to see the error. We have tested our courses on a wide variety of platforms including PC & Mac Desktops and Laptops, Android Tablets, iOS Tablets, as well as all the popular browsers (Chrome, Safari, Edge, Firefox). The iPad Pro has a larger screen 10.5". It is the only one that is currently causing display issues. Attached you can find:
    • 1 screen shot of the missing footer and navigation buttons on a Video Page
    • 1 screen shot of another issue (Lightboxes would not display properly on this device, we had to change them all to popups on the page), but you can see how the navigation buttons should appear in the footer area.
    regarding sharing my Lectora file...Inspire v17.1.3.  I would have to delete all the additional pages. I included a screen shot of my Lectora page with video properties. I can also tell you that some are set to Auto Start and some are not, that doesn't seem to play a part.

    PS: this was submitted to Trivantis Support on <b>Case #168022 - "iPad Pro display issues" </b>They could not replicate and suggested: Please try publishing the course without Scale content to fill Window checked. However, we never had that option checked.