When requesting assistance - Please Read

klaatu
Community Member Posts: 988
When requesting assistance it would be of great help to the forum members if you include a sample of the lesson giving you an issue. If you cannot redact sensitive information from the sample please create a separate one. Most of us are quite busy and a lot of the time we need a sample to work off of. We do not have the time to re-create issues to help troubleshoot. When providing the sample, please make sure you include the .awt authoring file and any external files that we will need to see what you are seeing.
Additionally, include the version of Lectora you are working with as well as the type of output (web, scorm, etc.) you plan on publishing to. If your issue seems to be broswer related, include the type of browser and version.
All of these will help us help you. Anyone, if I left something important out, please chime in.
Thanks.
Additionally, include the version of Lectora you are working with as well as the type of output (web, scorm, etc.) you plan on publishing to. If your issue seems to be broswer related, include the type of browser and version.
All of these will help us help you. Anyone, if I left something important out, please chime in.
Thanks.
Comments
-
Thanks for bringing this back to everyone's attention. Here's an article about our best practices when posting in the forums for reference https://community.trivantis.com/knowledge-base/5-trivantis-community-connect-forum-best-practices/
Categories
- 4.8K All Categories
- 6 New Feature Releases
- The Training Arcade®
- Arcades™
- 122 ✫ Announcements
- 9 ✪ Contests
- 34.1K eLearning Brothers® Products
- 33.6K Lectora®
- 31.6K Lectora Discussions
- 1.9K Lectora Feature Requests
- 71 Lectora User Groups
- 16 Asset Library
- 10 AssetLibrary Discussions
- 6 AssetLibrary Feature Requests
- 300 CenarioVR®
- 175 CenarioVR Discussions
- 125 CenarioVR Feature Requests
- 36 Rockstar Learning Platform®
- 24 Rockstar Learning Platform Discussions
- 12 Rockstar Learning Platform Feature Requests
- 4 Off-the-Shelf Course Library
- 3 Off-the-Shelf Course Library Discussions
- 1 Off-the-Shelf Course Library Feature Requests
- 114 CourseMill®
- 107 CourseMill Discussions
- 44 ReviewLink®
- 32 ReviewLink Discussions
- 12 ReviewLink Suggestions
- 2 The Training Arcade®
- 1 The Training Arcade Discussions
- 1 The Training Arcade Feature Requests
- 10 Additional Learning Products
- 2 Adobe®
- 4 Articulate®
- 2 Camtasia®
- Docebo®
- 1 iSpring®
- 1 Microsoft® PowerPoint®
- 930 All Things eLearning
- 5 Course Development Showcase
- 1 eLearning Brothers® Downloads
- 1 Compliance Training
- 11 eLearning Development
- eLearning Game Design
- 7 Instructional Design
- 545 Learning Management System (LMS) Integration
- 2 Mobile Learning
- 21 Visual Design
- 331 Web Accessibility
- 1.2K ♪ The Green Room
- 7 ♡ Community Feedback
- 7 Community Tips