full screen video- controls disappear

bholland4768
bholland4768 Community Member Posts: 19
Hello

 

In testing, the testers found the video controls disappear in full screen mode, so they can NOT return to course.

 

Any ideas?

thanks

Bryan

Comments

  • wheels
    wheels Florida USACommunity Member, Administrator, Moderator, Rockstar Manager Posts: 636 eLearning ROCKSTAR Admin Team
    Hi Bryan,

    What device / OS / browser are we dealing with?  It may have to do with how the course is launched also, what LMS do you use?

    - Joe

     
  • bholland4768
    bholland4768 Community Member Posts: 19
    Hi Joe

     

    Thanks for your help.

     

    This is a complicated setup and intensive testing.

    Our client Accenture has tested out course and found 18 things to fix!

     

    This issue happened on mobile only- they test on Android and iOS.

    They are launching from inside their LMS to our course on ScormCloud. So headless and cross-domain.

    ideas?

     

    thanks again

    Bryan
  • wheels
    wheels Florida USACommunity Member, Administrator, Moderator, Rockstar Manager Posts: 636 eLearning ROCKSTAR Admin Team
    Interesting. Typically when a video goes fullscreen then the OS takes over.  The controls are hidden unless you tap the video.  Is that the behavior they are seeing?

    Try tapping once in the middle on the screen and see if the controls show up.

    There should be a control (after tapping) that will switch out of fullscreen mode.

     
  • bholland4768
    bholland4768 Community Member Posts: 19
    Yes.

    The client is expecting. "close full screen" button or icon.

    Might have to use a video chrome that does not include a full screen option.