Expecting License Information on Paid Order Number: 98559

itimofeev1332
itimofeev1332 Community Member Posts: 2
To whom it may concern:

On April 2 I paid $1,595 for Lectora Publisher License with 1 year of Support and Maintenance (Order Number: 98559). However I have not received the License Information to activate the software.
Looking forward to hearing from you.
Yours sincerely,
Igor V. Timofeev

I tried to phone Trivamtis Sales and Support Departments, but all representatives were busy.

I filled in the form on the support page and got the following reply:

New Support Case
#160090 - "Expecting License Information on Paid Order Number: 98559"

Thank you for contacting Trivantis Support.

Your request for assistance has been received. Case #160090 - "Expecting License Information on Paid Order Number: 98559" has been created for you. A member of our Trivantis Support team will respond to your case as soon as possible. You can reply to this email to ask another question or send us additional information

Please reply only to these emails to keep your responses linked to the correct case number.

Additional Support Resources:

You can check for system outages here: http://trivantis.com/contact-support/.
Lists of current Lectora and Lectora Online known issues are available here: http://trivantis.com/known-issues.
You may also want to visit the Trivantis Community for help from our Forums, Shared Content, and Knowledge Base: http://community.trivantis.com/.

Support Hours are Monday – Friday, 9:00 AM – 5:00 PM EST for all Lectora, Lectora Online, and ReviewLink support issues and non-critical CourseMill LMS support. Any inquiries received after 5PM on Friday will be responded to on the next business day.

I'm still waiting for the requisites to register the software, for which I paid $1595.

Kind regards,

Igor V. Timofeev

Comments

  • itimofeev1332
    itimofeev1332 Community Member Posts: 2
    I'd like to thank Haydee Hollingsworth from Trivantis and her colleague from Sales Department

    for their patience, support and professionalism.

    Kind regards,

    Igor V. Timofeev