Microsoft Surface Pro - Lectora course not working

skings5565

Lectora version - 17
LMS - Moodle
SCORM 1.2

We have tested the course (and other courses) on every browser and most devices (android and apple) and it works as expected.

However, we are having a problem going through our Lectora courses using Microsoft Surface Pro using Microsoft Edge. The course works well on Google Chrome browser.

We use audio in our courses, here is what happens for a standard page with interaction:
1) The first audio plays well and text 1 is shown.
2) The user clicks on an icon which reveals a popup and plays audio, once the audio has finished the user can click on the next icon
3) The user clicks on icon 2 which reveals the popup but no audio plays, which means the user cannot complete the page or move onto the next icon as the course relies on the action in the audio

This happens with every page with 3 or more audio, you can click on any icon and always the 2nd icon clicked doesn't play sound.

We have looked into figuring out the navigator.platform. Microsoft Surface uses Win32 which is the same as most standard Microsoft desktop/laptop computers. We don't know how to detect if the user is using a Microsoft Surface Pro as it's not a tablet but works differently to a computer.

Has anyone come across this issue or know how to solve it?

Thanks

Sophia

mnotermans5114

Although i cannot test it with Surface, you might try use another approach on the audio's. Dont use the default audio player thats in Lectora, but add it with Javascript and a custom button/player.

You could for example use Buzz
http://community.trivantis.com/shared-content/fade-audio-in-lectora/

http://buzz.jaysalvat.com/

or Mediaelement, basically that is the same player as Lectora uses, but newer version and probably completer.

http://www.mediaelementjs.com/

Kind regards,
Math

mnotermans5114

Also its good to know what Surface Pro you are testing on. 3 or 4 ?
Cause today this caught my attention.
https://www.gearnews.com/audio-issues-microsoft-surface-pro-4/
Apparently the Surface Pro 4 has more issues with audio in different sectors too.
Do google for 'Audio stops not playing Surface Pro' and you will get quite a lot of hits.
A lot for Pro 4 , but i also found several on 3. And even 2. Can't tell if this is a Surface Pro issue, or if my earlier workaround helps fix it, but really looks like Surface Pro is not stabile.

skings5565

Thanks Math Notermans!

I am testing on Microsoft Surface Pro 4 and also tested on 3. I will look into adding audio using javascript.

mnotermans5114

One extra tip. Add sufficient debug-code in your Javascripts so you can properly follow whats going on.

For example:

• at pageLoad -> console.log("the page is Loaded");
• when clicking the audio buttons -> console.log("now clicked audio 1");
• when the audio plays -> console.log("audio 1 is playing");
• on specific events on the audio -> console.log("now reached event Blabla on audio 1");
• on audioended -> console.log("audio 1 has ended");

This way in your browser you can follow the complete process. If anything goes wrong you know exactly ( hopefully ) what and where...