Add a Bug Reporting Forum?

tecocat
tecocat Community Member Posts: 389 ♪ Opening Act ♪
I just encountered what I'm pretty sure is some kind of bug in Lectora 17 and I wanted to report it and post the (hopefully) temporary fix I found for it. I think that, by having a separate forum for this, the developers could check that forum for things to fix and Lectora users could check it when they're experiencing a problem, to see if it's been reported and/or if someone has found a workaround/fix for it.

Comments

  • timk
    timk Community Member Posts: 1,205 ♦ Idol ♦
    There's a "Submit a support ticket" on the right-hand side of the website. This (I think) is the way to go, Support usually reacts really really quickly.
  • jvalley4735
    jvalley4735 Community Member Posts: 1,357
    I'll take this into consideration.  Essentially the Questions & Answers section is for reporting problems, asking questions, and seeking advice.  The current process is for the Community to act as a Peer to Peer interaction platform. With that being said I'm monitoring the various threads to make sure no one's question goes unanswered. Sometimes I'll pull support or members of the development team in as needed.  For direct support with your files, it's recommended that you use the button Tim mentioned to start up a support ticket.
  • mnotermans5114
    mnotermans5114 Community Member Posts: 916
    Actually i do like Laura's idea. Big disadvantage of how bugs are collected now, is a lack of overview for the users. I deliberately delay installing 17.1 and 17.2 because of that lack.