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Interactions not working

agustav Community Member Posts: 40
Interactions not working

I just put together an interaction from the Inspire Tools library--I have used these several times with great results.  This time, however, when I run the interaction, I get big blue screen that contains all of the text I put into the interaction text boxes.  Something is definitely wrong.  Any ideas out there?


  • jvalley4735
    jvalley4735 Community Member Posts: 1,357
    To help troubleshoot your issue can you let me know what version your running and supply the files so I can take a look?
  • agustav
    agustav Community Member Posts: 40
    I think I figured out the problem--I had deleted one of the tabs/slides on the interaction and it seems like that corrupted it.  It was an interaction with 6 tabs and I only wanted 5, so I deleted the last button and the corresponding content group.  I know you're supposed to be able to do that, so maybe I went about it the wrong way?  I'm running v. 16 with the latest patches applied.  What is the correct way to remove buttons from the interaction?
  • wendymiller
    wendymiller Community Member Posts: 244
    It's ok to delete items from an interaction. But some actions in the interaction may reference the buttons or other objects that you deleted. If you're getting just text when you try to run it, it sounds like you're getting a Javascript error. Try doing a test HTML publish and look for red text in that long list that flies by. Those will usually point out any issues where an action is missing a target. Double click the red text, and it should highlight the offending object in the Title Explorer.
  • agustav
    agustav Community Member Posts: 40
    Makes sense--thanks for the reply!
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