Lectora 16, issue and fix with rotating devices...

kineouk
kineouk Community Member Posts: 28
I have been building my first set of client templates in Lectora 16 and a bug reported was that sometimes when a tablet or phone (no particular pattern to it) is rotated from landscape to portrait, or vice versa, the screen did not resize and re position itself automatically (it seemed to be zoomed in and some of the content off screen). The content had to be manually shrunk or double clicked for it to do so. Maybe no one else has seen this issue (yet). But a fix, confirmed as working so far, is to put an action on the course itself, so it is inherited on every page, which is:

"on Device rotation (0.5 second delay) > Go To > Current Page > Top of page > Existing window"

This has fixed it for me. Hopefully helps anyone else out with this issue.

Ta,

Mark.

Comments

  • jvalley4735
    jvalley4735 Community Member Posts: 1,357
    Are you able to share the files (before the workaround) so I can have Support take a look? The easiest way would be to use the "Submit a support ticket" button but you also have my email.  If the file is too large you could also use WeTrasnfer to send it.

    I haven't heard anything like this happening but I also put the word out to Support asking as well.  When the course was being accessed can you give me some additional details like what browser, LMS, or devices they were using? That'll help to see if we can duplicate the issue.
  • kineouk
    kineouk Community Member Posts: 28
    emailed you, Jennifer. Thanks.
  • jvalley4735
    jvalley4735 Community Member Posts: 1,357
    I was chatting with our support team and they said the issues sounds familiar to known issue that's currently being worked through. I'm glad you found a workaround! I shared your files with the support team in case anyone else reports the issue until a fix is in place. I also shared your files with the dev team to see if it helps speed the process up. So thanks for sending them along!
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