Instructor with User Permissions cannot view or Manage Users

bdurling5661
bdurling5661 Community Member Posts: 4
Hello, When I set-up  our trainers with Instructor/Reporter Privileges and grant them with all User Permissions, they are still unable to Manage Users. Images attached. Please advise.

Comments

  • jvalley4735
    jvalley4735 Community Member Posts: 1,357
    It looks like you have a support ticket, for faster results be sure to stay in contact with support and they'll be able to help you with this issue,
  • nhaven1609
    nhaven1609 Community Member Posts: 16
    Already responded via the ticket but in case other users have this issue.

    In an Instructor/Reporter profile, the Manage Users section is a Reporter function. As an admin, try going to the Users > Manage reporters and added either permission to individual users or sub-org to your reporter. Note if you want all users added, select all sub-orgs.
  • jvalley4735
    jvalley4735 Community Member Posts: 1,357
    Thanks for the double follow-up @nhaven1609
  • bdurling5661
    bdurling5661 Community Member Posts: 4
    Thanks for your help!