Web Window Not Working When Published

falcon44nkc Community Member Posts: 90
Hello. I am working in Lecora 12.1.2. I am trying to use a web window to play a video that is housed on Brightcove. When I preview in browser, the video plays fine. However, when I publish to our LMS, it just appears as a large black box. The video doesn't appear or play.

Any ideas?

Thank you!


  • jvalley4735
    jvalley4735 Community Member Posts: 1,357
    Sounds like a potential permissions issue.  Is the video open to the public?
  • falcon44nkc
    falcon44nkc Community Member Posts: 90
    I checked and it is open to the public, so that's not it. If I take the same link and put it in a web browser on multiple computers, it plays fine.

    But thanks for the thought.
  • ssneg
    ssneg Community Member Posts: 1,466 ☆ Roadie ☆
    If the URL of your video starts with "HTTP" (not "HTTPS"), and your LMS URL starts with "HTTPS" (not "HTTP"), you will have a problem because ecure pages (LMS) cannot display unsecure content (video). Try changing the URL to HTTPS and see if it helps.

    Also, if you share your files, we'll be able to help better.