Import PPT

mbuck4119

Hello, I am a new online user.  Trying to upload a PPT but not having any luck, I'm prompted to select image types, etc., and I see 'upload completed' but then the progress bar keeps updating over and over.  The process never ends.  Using Safari.

Thank you!

 

jvalley4735

Can you share your PowerPoint so I can try testing it on my machine?  Have you tried using Chrome?

jvalley4735

I just talked to our developers and there was a known issue for a short time on Friday where the process of importing a PowerPoint was effected.  If you try again, you should be successful.

mbuck4119

Thank you.

dmurray8545

Hello there, I am having a similar problem, the only difference is I get the Upload Complete message, then a further message in red stating "Repository Error". I tried at some point last week and again today and still no luck.

 

I have tried using Chrome and IE8 with no luck.

jvalley4735

Hey @dmurray8545 ! The Respository Error can be triggered for a couple different reasons. To pin point a reason  you'd probably get the quickest resolution by submitting a support ticket either to [email protected] or by selecting the button on the right hand side of the screen under the active members list.

dmurray8545

Thanks !