no activation possible!

teufelskomet
teufelskomet Community Member Posts: 7
Hello Community,

my HDD crashed and now I reinstall the programms. But there are problems with Snap! and Empower. Both can't activate because the server runs no longer (the support answer).

So what can I do?

 

I like Snap! because it get some specific topics which are better than articulate, like external links. The same with Empower.

I'm angry about the answer from the service. I buy both, the programms are running, but the stupid activation process doesn't work any loger.

What can I do?

 

Teufelskomet

 

Comments

  • teufelskomet
    teufelskomet Community Member Posts: 7
    Hello Community

    I'm very angry. After my HDD crash Ican't use Empower any longer because Trivantis can't activate it

    The answers of the support:
    <div>"So unfortunately we cannot activate Snap Empower. The server to run the activations is no longer in place since the product was discontinued a year ago."</div>
    <div></div>
    <div>This  seems impossible! It is necessary to activate the software to use it. OK this is aprotection for illegal copy. Ok. But when stopp selling the software. This protection is senseless.</div>
    <div></div>
    <div>And what about Snap!? Sergey said at 23 March 2016 in another topic "I think that Trivantis are not developing Snap! any further and excluded it from the Lectora Inspire bundle ..."</div>
    <div>So when it would be necessary to reinstall Snap! it is impossible to use the software because there is no activation Server.</div>
    <div></div>
    <div>I'm not amused.</div>
    <div></div>
    <div>Teufelskomet</div>
    <div></div>
    <div></div>
  • support
    support Community Member Posts: 96
    Hi Teufelskomet,

    Snap Empower is no longer available. It was discontinued last year in May 2015.

    While we are no longer selling Snap! by Lectora, we do still support it and you can get it activated. Snap Empower and Snap! by Lectora are separate products and use separate servers.

    Please send me a direct message or let me know your email address and I'll make sure we get your Snap! by Lectora license activated.
  • teufelskomet
    teufelskomet Community Member Posts: 7
    Whats about Empower! No hint from trivantis that the software can't use any longer after finish selling! Only that the support finish.

    I spend a lot of work in the little Programm to create Templates, Quizzes, Games ...

    Now I can't work with all the old Projekts.  There are a lot Projekts!

    There ist a lot software, much older, but never ever I fail because of an activation code.

    What about Snap! which is no longer selling. What will happen if my HDD crash again? Will I get now an activation code for lifetime? The activation code is protection against ilegal copy. But the selling of  Snap! is finished.  AND I buy my software.

    If not no one should spend time with this Software!

    Teufelskomet

     

     

     
  • support
    support Community Member Posts: 96
    When did you purchase your software? If you send me you email address I can look up your orders. We went out notice to customers of Snap Empower last year before we discontinued it in May 2015. Customers who purchased in 2015 were refunded.
  • teufelskomet
    teufelskomet Community Member Posts: 7
    Hello Support,

    I think ist some years ago. My Orde number is :#100002019 .

    Empower is the only software that don't compress the picture. That was ver important for our tutorials. and so the most tutorials of our plants wee created with Empower. Empower is not so comfortable like Engage and so on.  We also use this.

    But the customerisation of Empower is very fine.

     

    Anke

     
  • support
    support Community Member Posts: 96
    Your order is from 2012. Snap Empower was discontinued last year along with our Flypaper software. We can no longer support it or offer activation for it. We sent out multiple notices to customers last year. I apologize if you didn't receive any emails. Please contact [email protected] if you have further questions.
  • teufelskomet
    teufelskomet Community Member Posts: 7
    Hello Support,

    yes of course I receive your mails! You told me that you stopp the support but activation of a software ist no support! I need an activation code. The activation is not my ask for support. It is your  request.

     

    And by the way I'm a customer who want to use your software.

     

    I will contact [email protected]
  • oamaris
    oamaris Community Member Posts: 1
    I need help to active my snap license by lectora in my new computer.
  • lea-thompson
    lea-thompson Community Member Posts: 22
    Hi @oamaris, Snap! by Lectora was discontinued in October 2016. More information is available here: http://trivantis.com/snap/help.