Lectora 11 won't deactivate

adriana7707

Hi all, I need some help. I uninstalled Lectora 11.3 on on PC and it deactivated the serial key. Installed it onto new pc and it worked, until I ran the updates. Then it told me users using serial key exceeded, but it is only installed on my PC. I then uninstalled it to redo the process differently, but it would deactivate the product. Does anyone know why this happens?

jvalley4735

Your Lectora license key can only be used on one computer at a time. If you need to re-install Lectora or move Lectora to another computer you must uninstall it from the current computer first. Use Add/Remove Programs within your Control Panel while connected to the Internet to uninstall Lectora. I also found it helpful to remove the Trivantis folder from my Program Files. When I use to help new employees install the program I always suggested they installed it as a trial and then added the license key later.  We were behind a lot of firewalls and it seemed to be the only way to get the authentication out without disrupting the download process.

adriana7707

Thanks Jennifer, that is exactly what I did. It deactivated it from the old pc, installed it onto the new pc and it worked. Ran the service packs and then all of a sudden it told me the serial key has exceeded the number of users. I am the only user. I eventually got through to support and they had to release the serial key. Strangest thing. It is working now.