Using VPI Call recording System and Coaching with Snap

kbianchi2304
kbianchi2304 Community Member Posts: 2
Hello,

I just started looking into Snap/Lectora to help assist us with our coaching to make our process more automated so we could do more coaching in less time so to speak. VPI offers a coaching tab, where you are able to send coaching topics to phone agents directly based off answers given in evaluations. Would we be able to upload Snaps directly to this site, or would we have to create a LMS to support our content created?

Thank you,

Kendra

Comments

  • freddaniell
    freddaniell Community Member Posts: 5
    Hello Kendra,

    Fred from Trivantis support here. OK, so yes you can achieve this. Snap publishes to all of the standard SCORM/AICC formats and would be our recommendation for hosting your content. Additionally you can publish to HTML which can be hosted in a multitude of ways.

    Hope this helps! Let us know if you need anything else.

    Thanks!

    Fred
  • kbianchi2304
    kbianchi2304 Community Member Posts: 2
    Great! Thank you for your help! I look forward to working with the software to see what I can do!

    Thanks!

    Kendra