Lectora Publisher 11.2a SLOW and Crashing and Windows 8

dede
dede Community Member Posts: 4
I have been using a 10 year old machine that ran Vista using both Lectora 10 and 11 with no issue. About a month ago, I got an HP Envy running Windows 8. Lectora 10, Snap, all Adobe products... everything works great, except Lectora 11. I have had a screen sharing session with Trivantis and a LONG session with HP, with no solutions.



Basically, just opening L11 takes forever. If I click on an action, my screen turns black for a bit, then I get a window asking if "I want to wait for the program to respond" or "Close it". It seemed okay at first, but has just gotten worse.



Below is just a snippet of the MANY error logs I have found. The program acts the same with all services stopped, I have tried ridding on thumbnail view, etc. Nothing seems to help and I've gotten no answer anywhere. Also, I have uninstalled and reinstalled Lectora 11 several times. I am also attaching some screen shots, in case this helps.

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Source

Lectora Publisher



Summary

Stopped responding and was closed



Date

‎9/‎18/‎2013 2:20 AM



Status

Report sent



Description

A problem caused this program to stop interacting with Windows.

Faulting Application Path: C:Program Files (x86)TrivantisLectora PublisherLectora.exe



Problem signature

Problem Event Name: AppHangB1

Application Name: Lectora.exe

Application Version: 4.0.0.0

Application Timestamp: 51dea2ee

Hang Signature: 64ea

Hang Type: 0

OS Version: 6.2.9200.2.0.0.768.101

Locale ID: 1033

Additional Hang Signature 1: 64ea2a1e27ee0f2bd8be27e6c5555be1

Additional Hang Signature 2: 2564

Additional Hang Signature 3: 25642ff9dcdd79f852f9abadddb9788d

Additional Hang Signature 4: 64ea

Additional Hang Signature 5: 64ea2a1e27ee0f2bd8be27e6c5555be1

Additional Hang Signature 6: 2564

Additional Hang Signature 7: 25642ff9dcdd79f852f9abadddb9788d



Extra information about the problem

Bucket ID: 0d387bad1bf8e629a4c3d8c063892ce7 (50)









Description

A problem caused this program to stop interacting with Windows.

Faulting Application Path: C:Program Files (x86)TrivantisLectora V11Lectora.exe



Problem signature

Problem Event Name: AppHangB1

Application Name: Lectora.exe

Application Version: 4.0.0.0

Application Timestamp: 51dea2ee

Hang Signature: c97b

Hang Type: 0

OS Version: 6.2.9200.2.0.0.768.101

Locale ID: 1033

Additional Hang Signature 1: c97bb9e4fb7a43dbb08b9f198788801f

Additional Hang Signature 2: 3f17

Additional Hang Signature 3: 3f1792e82d3795a83349c7faf3754725

Additional Hang Signature 4: c97b

Additional Hang Signature 5: c97bb9e4fb7a43dbb08b9f198788801f

Additional Hang Signature 6: 3f17

Additional Hang Signature 7: 3f1792e82d3795a83349c7faf3754725



Extra information about the problem

Bucket ID: 0ee9de7a5de75cf254bf1e64c822bf7e (50)





Description

The program Lectora.exe version 4.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 146c

Start Time: 01ceb2ed125bb47e

Termination Time: 4294967295

Application Path: C:Program Files (x86)TrivantisLectora PublisherLectora.exe

Report Id: ff5a9610-1ee0-11e3-be93-b8763f708c38

Faulting package full name:

Faulting package-relative application ID:





Description

Faulting Application Path: C:Program Files (x86)TrivantisLectora PublisherLectora.exe



Problem signature

Problem Event Name: APPCRASH

Application Name: Lectora.exe

Application Version: 4.0.0.0

Application Timestamp: 51dea2ee

Fault Module Name: StackHash_8a68

Fault Module Version: 6.2.9200.16578

Fault Module Timestamp: 515fac6e

Exception Code: c0000374

Exception Offset: PCH_EA_FROM_ntdll+0x0002DC34

OS Version: 6.2.9200.2.0.0.768.101

Locale ID: 1033

Additional Information 1: 8a68

Additional Information 2: 8a6835f6d7e7688669eabbe1b5543b86

Additional Information 3: 182c

Additional Information 4: 182cc600b1a9a23cac2920b47d7a8aa9



Extra information about the problem

Bucket ID: e3e7e791965d36a795e688c59f0ff2ac (-486612758)



Description

A problem caused this program to stop interacting with Windows.

Faulting Application Path: C:Program Files (x86)TrivantisLectora V11Lectora.exe



Problem signature

Problem Event Name: AppHangB1

Application Name: Lectora.exe

Application Version: 4.0.0.0

Application Timestamp: 51dea2ee

Hang Signature: 3a5c

Hang Type: 0

OS Version: 6.2.9200.2.0.0.768.101

Locale ID: 1033

Additional Hang Signature 1: 3a5cfd4a90b99b18bed88c9e37b95beb

Additional Hang Signature 2: 6a86

Additional Hang Signature 3: 6a8617d512ea489e26ecfc663a6cb229

Additional Hang Signature 4: 3a5c

Additional Hang Signature 5: 3a5cfd4a90b99b18bed88c9e37b95beb

Additional Hang Signature 6: 6a86

Additional Hang Signature 7: 6a8617d512ea489e26ecfc663a6cb229



Extra information about the problem

Bucket ID: 1441576f50ef7944c8b68f0579a3161a (50)

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