Scoring discrepencies

cpliu
cpliu Community Member Posts: 237
We have users reported that their scores in the result is lower than what they think it should be based on feedback. (e.g. feedback is correct on all questions, but instead of 100%, received 93% in the result page). Checking the answers, there is no wrong entries and no wrong feedback links.



Is it likely to happen like that or it's most likely to be a human error of the users.



Thanks for your feedback.