some problem with snap, please help! Thank you so much.

hgihgi Community Member Posts: 2
Dear Sir:
  1. After I change bullets with icons in front of each sentence in the PPT(please see and sync them by Snap Lectora, the icons disappear in the output file (please see Please let me know how to make them appear.
  2. After I choose [No controller] in the player style, the output screen always comes with a shadow effect (please see Please let me know how I can get rid of the shadow effect.

Thank you so much!