Lectora X Installation Error

raven
raven Community Member Posts: 19
I have a coworker that is trying to install Lectora X. The installation proceeds normally and appears to complete but when she attempts to launch Lectora she receives a Windows Installer dialog window with the message that says it is preparing to install and then hangs up. Any suggestions what may be causing this? We have tried uninstalling the software, rebooting (both restarts and complete shut down) and are still encountering the same problem. Any suggestions would be greatly appreciated.